FAQs

For urgent queries, please call us at 📞 9168099990 during business hours for immediate assistance.

We value your feedback! You can share your experience via email at 📧 [email protected]. Your insights help us improve our services.

Currently, we do not offer live chat support. However, you can reach us via email or phone for prompt assistance.

Yes, if you're not satisfied with the initial resolution, you can request to escalate your query by emailing us at 📧 [email protected], mentioning "Escalation Request" in the subject line.

Resolution time depends on the nature of your query. Simple queries like order tracking are resolved immediately, while issues requiring further investigation (e.g., replacements) may take 2-3 business days.

You can contact us for assistance with:

• Order placement
• Payment issues
• Shipping updates
• Return and replacement requests
• Product information or guidance
• General inquiries

Our customer support team is available from 9:30 AM to 6:30 PM, Monday to Friday, excluding public holidays.

You can reach us through:
📧 Email: [email protected]
📞 Phone: 9168099990

Our customer support team is available to assist you during business hours.

No, you can shop as a guest. However, creating an account provides benefits like order tracking and faster checkouts.

You can modify or cancel your order within 1 hr by contacting customer support. Once the order is shipped, changes cannot be made.

Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your details and complete the payment to place your order.

Our Privacy Policy outlines how we collect and protect your personal and sensitive information. By using our website, you agree to the terms of this policy.

You can update or delete your account information by logging into your account or contacting our customer service team.

No, we do not share your information with third parties except as necessary to process your order or comply with legal requirements.

We use industry-standard encryption and secure servers to ensure your personal and payment information remains confidential.

Refunds for prepaid orders will be credited back to the original payment method within 7 business days.

• 🛑 You can cancel your order before it is dispatched.
• 🚚 Once dispatched, orders cannot be canceled.

Note: Brinton reserves the right to cancel any order without prior notice and may verify the order with the customer before shipping.

Yes, any product eligible for replacement can be replaced individually within 5 days of delivery.

Follow these steps:
1️⃣ Step 1: Contact us within 5 days of delivery with your order details:

• 📞 Call: 9168099990
• 📧 Email: [email protected]

2️⃣ Step 2:

• We will arrange a pick-up within 2-3 business days.
• If reverse pick-up is unavailable in your area, self-ship the product via a reliable courier service. We’ll reimburse the courier charges via wallet.

3️⃣ Step 3: Once the product is received, we’ll verify the claim and initiate the replacement based on stock availability. In case of stock unavailability, we’ll notify you once the product is back in stock.

Replacement requests will not be accepted if:

• 🚫 The product is opened, used, or altered.
• 🚫 The original packaging (outer carton) is missing.
• 🚫 The request is made after 5 days from the delivery date.

Replacement requests can be made in the following cases:

• 📦 Incomplete order: Missing product(s).
• 💔 Damaged product: Physical damage to the product.
• 🔄 Wrong product delivered.
• ⏳ Expired product delivered.

Note: Replacement requests must be submitted within 5 days of delivery and require an unboxing video as proof.

No, our products are non-returnable. However, replacement requests can be raised in specific cases outlined below.

At the moment, we do not offer same-day or express delivery services. However, we are working to improve our logistics for faster delivery options.

If your order is damaged, incomplete, or incorrect:
1️⃣ Shoot an unboxing video as proof.
2️⃣ Report the issue within 5 days of delivery by contacting us at 📧 [email protected] or 📞 9168099990.
We will assist you in initiating a replacement request.

Yes, you can track your order using the tracking link provided in the order confirmation email. Alternatively, contact our customer care team for tracking updates.

If you're unavailable at the time of delivery, our courier partner will attempt re-delivery. For further assistance, contact customer care.

Currently, we only deliver within India. Stay tuned for updates on international shipping in the future.

If your order is delayed, please contact our customer care team at 📧 [email protected] or 📞 9168099990 for assistance. We’ll provide an update and resolve the issue promptly.

Changes to the shipping address can only be made before the order is dispatched. Contact our customer care at 📧 [email protected] or 📞 9168099990 to request a change.

Shipping charges, if any, will be displayed at checkout based on your location and the total value of your order.

You can check the serviceability of your pin code at checkout. Simply enter your pin code, and our system will confirm if delivery is available in your area.

Yes, you can track your order using the tracking link provided in the order confirmation email. Alternatively, contact our customer care team for tracking updates.

We strive to deliver your order within 7 business days from the date of confirmation, depending on your location and the serviceability of your pin code.

Follow these steps:
1️⃣ Step 1: Contact us within 5 days of delivery with your order details:

• 📞 Call: 9168099990
• 📧 Email: [email protected]

2️⃣ Step 2:

• We will arrange a pick-up within 2-3 business days.
• If reverse pick-up is unavailable in your area, self-ship the product via a reliable courier service. We’ll reimburse the courier charges via wallet.

3️⃣ Step 3: Once the product is received, we’ll verify the claim and initiate the replacement based on stock availability. In case of stock unavailability, we’ll notify you once the product is back in stock.